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Refund policy

Returns and Refunds

Returns Policy

If you’re not satisfied with your purchase for any reason, you can always return it. Returns that do not comply with our policy will not be accepted. Please be sure to read our Returns Policy thoroughly before submitting your return.
Remember, you’re importing goods directly from Korea, so your returns are processed through Korean customs. This process typically requires additional shipping costs, customs duties, and/or courier charges which is why we don’t offer free returns at this time.
You will be responsible for the total cost of shipping costs, customs duties, and/or courier charges.

All returns must meet the following requirements:

  1. You are required to use mybeautyeyes’s courier, which is DHL in most parts of the world, to return your item. Additionally, your return must be associated with the specific waybill and proforma invoice provided by DHL (please see instructions about the return process here), otherwise it will not be accepted.
  2. proforma invoice provided by DHL (please see instructions about the return process here), otherwise it will not be accepted.
  3. All returns must be shipped to mybeautyeyes within 14 days of the package delivery date.
  4. Returns must be shipped from the same country as the original shipping address. You may not ship the order to one country, and then return it from an address outside that country.
  5. If you refuse delivery for any reason, then you are responsible for the contents of that order and will not be eligible for a refund by mybeautyeyes.
  6. The original plastic case, zipper bag or other parts are considered part of the product and must be placed in another shipping box to avoid damage.
  7. Products must be returned with their original package(s) and label(s) still attached. If any tag(s) or label(s) are removed from the item, then the return will not be accepted.
  8. Items must be returned unused, and undamaged.
  9. All returns must include all original packaging as these items are considered part of the product.
  10. We do not accept returns for any goods with distribution period.
  11. Final sale items cannot be returned or exchanged.
  12. We monitor the number of returns made by each customer. Our team may flag any return and refuse it at our discretion. Excessive returns may lead to the closure of your mybeautyeyes account.

Requesting a Return:

  • Log into your account on mybeautyeyes and to go to "Orders & Returns" under the "My Account" tab.
  • Click on the order number and choose the item you wish to return by clicking "Request Return."
  • Select – select the reason for your return.
  • Book – choose a date and time (within three business days) to schedule a pickup by the courier.
  • Print – download and print the waybill and proforma invoice and insert them into the plastic folder provided by DHL, then affix the slip with the return information to the original shipping box, or a similar one.
  • Pack & Ship – prepare carefully the return package for pickup. Insert the item with their identifying tag and original package(s) still attached. All package(s) (if received) are considered part of the product.
  • NOTE: If you have any further questions or if you believe you have received a defective product or an incorrect item, then please send an email with a brief description of the issue and photographs to our customer service team at sales@mybeautyeyes.com.

Exchanges

Exchanges are treated like returns.

Refunds

Once your returned item is received, and we verify that it complies with our returns policy, we will submit a refund through your original payment method. Please note that refunds may take several days to process depending on your bank or credit card provider.
Once the return is received and verified, you will receive a refund for the price of the order, excluding the total of shipping costs, customs duties, and/or courier charges incurred. Please note, customs duties are nonrefundable through mybeautyeyes. You may be able to recover these costs by contacting the local customs bureau directly. This option may not be applicable in all countries, so we recommend that you hire a customs broker to determine whether you can apply for a refund for customs fees related to your return.

Product Authenticity

We are committed to offering only the highest quality, authentic, brand-new goods. Products are sourced and curated by our partners in Republic of Korea.