Shipping policy
Orders and Shipping
Selection
Seoul based, ENJ Inc. offers the largest selection of cosmetic goods for eye makeup from Korean finest manufacturers. Mybeautyeyes offers largest selections of eye makeup supplies anywhere. At Mybeautyeyes we always put quality over profit.
Payment
Payment is fast, secure, and our trusted billing provider handles all funds. We accept the following international credit cards and Paypal*:
Purchases
Every purchase doesn’t include customs duties (and No free shipping for customer), so you will need to pay additional fees upon receipt of your imported item (see exceptions under Customs Duties and Taxes).
If you purchase multiple items, those products will be shipped together. You will be presented with one total payment amount even if you have purchased multiple items. After you complete an order, you will receive a confirmation email. Once we ship your order, you will receive another email with your tracking number.
If any problems arise while processing your order, then you will receive an email with a description of the issue or a request for further information.
In some cases, we may need to confirm your order with your card issuer. We always do our best to keep delays to a minimum and ship your items as soon as possible.
If you purchase multiple items, those products will be shipped together. You will be presented with one total payment amount even if you have purchased multiple items. After you complete an order, you will receive a confirmation email. Once we ship your order, you will receive another email with your tracking number.
If any problems arise while processing your order, then you will receive an email with a description of the issue or a request for further information.
In some cases, we may need to confirm your order with your card issuer. We always do our best to keep delays to a minimum and ship your items as soon as possible.
Shipping and Tracking
Due to the unique nature and high quality of the products we offer, Mybeautyeyes uses registered air mail or express international shipping. This is to ensure that your items arrive quickly and securely.
Once we ship your order, you will receive an email with the tracking number. You can also find information about your purchases by clicking "Orders & Returns" under "My Account".
The shipping cost for each order is calculated during checkout and may vary depending on the product type, number of items, and the shipping address.
DHL Express, Fedex and EMS handle our expedited shipping across the world (except for some parts of world). Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. local time.
Please note that deliveries may take longer during our sale seasons and Korean public holidays. We work closely with our shipping companies and partners to minimize delays.
Once we ship your order, you will receive an email with the tracking number. You can also find information about your purchases by clicking "Orders & Returns" under "My Account".
The shipping cost for each order is calculated during checkout and may vary depending on the product type, number of items, and the shipping address.
DHL Express, Fedex and EMS handle our expedited shipping across the world (except for some parts of world). Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. local time.
Please note that deliveries may take longer during our sale seasons and Korean public holidays. We work closely with our shipping companies and partners to minimize delays.
TIME TABLE
|
Country |
Registered Air Mail |
Express Shipping |
Registered Air mail Tracking |
Express Shipping Tracking |
|
United States |
7~18 |
2~4 |
Provided |
Provided |
|
Canada |
14~25 |
2~4 |
Provided |
Provided |
|
Japan |
4~8 |
2~3 |
Provided |
Provided |
|
Singapore |
3~7 |
2~3 |
Provided |
Provided |
|
United Kingdom |
7~20 |
2~5 |
Not provided |
Provided |
|
France |
12~24 |
2~5 |
Provided |
Provided |
|
Germany |
12~24 |
2~5 |
Not provided |
Provided |
|
Australia |
15~25 |
2~6 |
Provided |
Provided |
|
ZONE 1 |
4~25 |
2~5 |
Asia |
|
|
ZONE 2 |
7~20 |
2~5 |
Asia II |
|
|
ZONE 3 |
7~25 |
2~7 |
America Europe
|
|
|
ZONE 4 |
15~30 |
4~8 |
Afria |
|
Customs Duties and Taxes
For most countries outside of the Republic of Korea, value-added tax (VAT) is normally charged. Our team facilitates the import/export process, and all the related taxes and fees are not included in the total price at checkout.
Currently, customs fees are due upon delivery for the following countries: Albania, Angola, Armenia, Azerbaijan, Belarus, Cambodia, Cape Verde, Central African Republic, Chad, Comoros, Cook Islands, Falkland Islands (Malvinas), Faroe Islands, French Polynesia, Gambia, Georgia, Greenland, Guinea, Guinea-Bissau, Kazakhstan, Kiribati, Kyrgyzstan, Lesotho, Liberia, Lithuania, Macedonia, Malawi, Mali, Marshall Islands, Mauritania, Mayotte, Moldova, Montenegro, Mozambique, Namibia, Nauru, Nigeria, Niue, Northern Mariana Islands, Russia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Somalia, South Korea, Suriname, Swaziland, Tajikistan, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Yemen, Zambia.
The above list is subject to change. If a customer ships an item to a Delivery Duty Unpaid (DDU) destination (countries listed above), then the price displayed will be exclusive of all taxes and duties. As the recipient, you are liable for all customs duties and local sales taxes levied by the destination country; we are unable to estimate the total amount of these fees. Payment of these fees is necessary to release your order from customs on arrival.
Currently, customs fees are due upon delivery for the following countries: Albania, Angola, Armenia, Azerbaijan, Belarus, Cambodia, Cape Verde, Central African Republic, Chad, Comoros, Cook Islands, Falkland Islands (Malvinas), Faroe Islands, French Polynesia, Gambia, Georgia, Greenland, Guinea, Guinea-Bissau, Kazakhstan, Kiribati, Kyrgyzstan, Lesotho, Liberia, Lithuania, Macedonia, Malawi, Mali, Marshall Islands, Mauritania, Mayotte, Moldova, Montenegro, Mozambique, Namibia, Nauru, Nigeria, Niue, Northern Mariana Islands, Russia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Somalia, South Korea, Suriname, Swaziland, Tajikistan, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Yemen, Zambia.
The above list is subject to change. If a customer ships an item to a Delivery Duty Unpaid (DDU) destination (countries listed above), then the price displayed will be exclusive of all taxes and duties. As the recipient, you are liable for all customs duties and local sales taxes levied by the destination country; we are unable to estimate the total amount of these fees. Payment of these fees is necessary to release your order from customs on arrival.
Package Delivery
Your purchase(s) will be sent to the specified delivery address and/or the address of a third party that you identified during the order process; such indication authorizes Mybeautyeyes to deliver the product to a third party at the specified address.
To protect your purchases, DHL, Fedex and EMS require a signature for all international packages. The courier cannot leave the item without a personal sign-off. Please be sure that the shipping address is correct and that you (or someone you trust) will be available to sign for the package. If no one is there to sign for the delivery when it arrives, then a notice of attempted delivery will be left at the address. At this point, you will need to contact each courier to schedule a new delivery date. You may also choose to pick up the package from the nearest office of the courier. If you receive a final delivery attempt notice, then you will need to retrieve the package within five days.
If you refuse delivery for any reason, then you are responsible for the contents of that order and you will not be eligible for a refund by mybeautyeyes.
To protect your purchases, DHL, Fedex and EMS require a signature for all international packages. The courier cannot leave the item without a personal sign-off. Please be sure that the shipping address is correct and that you (or someone you trust) will be available to sign for the package. If no one is there to sign for the delivery when it arrives, then a notice of attempted delivery will be left at the address. At this point, you will need to contact each courier to schedule a new delivery date. You may also choose to pick up the package from the nearest office of the courier. If you receive a final delivery attempt notice, then you will need to retrieve the package within five days.
If you refuse delivery for any reason, then you are responsible for the contents of that order and you will not be eligible for a refund by mybeautyeyes.